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What’s in it for you?
 Provides your core employees with stability and increases their motivation
You will have more time to concentrate on your primary business concerns
Allows you to explore opportunities to re-engineer your departments for efficiency
Eliminates stress of staffing for seasonal periods
What’s in it for your customer?
Increase Service Levels
Reduce waiting times
Leverage technology
Take advantage of special expertise
A 5% improvement in customer retention improves profitability by 25 to 100% ! (Bain & Co.)
Monthly ongoing operating cost
Hiring one rep in-house at $40K vs. outsourcing
Estimated Annual savings of over $8,880 per rep!
| The Hard Facts About Hidden Costs |
Miss-hired call reps cost a co an average of $10,000 or more
Recruiting & Training cost on average between $5,000 to $18,000 per rep
Call volume fluctuations can increase your overtime expenditures
On average you will loss 35% of your staff every year and start the recruiting and training
process all over again
Calculate staff requirements and service tradeoffs
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