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AIM’s business focus is to provide our clients with excellent inbound, outbound and blended contact center services.
We provide a comprehensive range of inbound customer support services which includes consumer affairs support, helpdesk support, promotional response support, customer service/support, and order taking support. AIM will handle every customer call with a friendly professional smile. We understand that when your customers reach out to you, we want to provide them with a delightful customer experience that will build brand loyalty and your company’s reputation. (MORE INFO)
We also offer a wide range of outbound services which includes customer acquisition programs, customer retention programs, and B to B lead generation programs in order to help you grow. We utilize a closed loop lead generation program, incorporated with an integrated marketing approach to improve your client acquisition rate. Our customer retention programs are designed to measure customer satisfaction and identify your customer’s needs so you can serve your customers with excellence. (MORE INFO)
AIM’s data management services will allow you to track and measure your customer’s preferences and needs. We will also be able to help you identify customer trends so that your product/services development teams can respond to the changing needs of your audience.
AIM believes in contact center excellence. Therefore, we have made a strategic decision to keep all of our operations here in the United States to insure the best quality service.
| INBOUND INDUSTRIES SERVED |
 Athletics
Automotive
Cable & Telecommunication
Film and Entertainment
Financial Industry
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Food and Beverage
Health Insurance
Higher Education
Non-Profit
Publishing
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| OUTBOUND INDUSTRIES SERVED |
Cable & Telecommunication
Electronics Manufactuer
Pharmaceutical
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